Last Updated: 31 December 2025
Website: https://Decorra.co.za
Contact: Email: Info@Decorra.co.za
At Decorra, we value your privacy and comply with the Protection of Personal Information Act (POPIA). This policy explains how we collect, use, share, and protect your personal information when you visit our website or purchase our products.
Who We Are
Our website address is: https://decorra.co.za. We are an online home décor store based in South Africa.
Information We Collect
We may collect the following types of personal information:
- Identity & Contact Details: Name, email address, phone number, delivery/billing address.
- Order & Payment Details: Items purchased, order history, payment method (we do not store full card details).
- Account Information: Username and hashed password.
- Communications: Enquiries, support requests, reviews.
- Device & Usage Data: IP address, browser type, pages viewed, and cookies.
- Marketing Preferences: Your opt-in or opt-out choices.
Why We Process Your Information
We process your personal information for the following lawful purposes:
- To Fulfil a Contract: Process orders, deliveries, returns, and warranties.
- To Comply with Legal Obligations: Tax, accounting, and fraud prevention.
- Legitimate Interests: Improve our website, prevent abuse, and support customers.
- Consent: Send marketing emails or use non-essential cookies (only if you opt in).
Cookies and Similar Technologies
We use cookies to improve your experience:
- Essential Cookies: For site functionality (cart, checkout, login).
- Convenience Cookies: If you leave a comment, you may opt-in to saving your name, email, and website for one year.
- Login Cookies: Temporary cookies check if your browser accepts cookies. Login cookies last two days; screen options cookies last one year. “Remember Me” keeps login for two weeks.
- Publishing Cookies: If you edit or publish an article, a cookie stores the post ID for one day.
Analytics and marketing cookies (e.g., Google Analytics, Meta Pixel) are only used with your consent. You can manage preferences anytime via our Privacy Settings link.
Embedded Content from Other Websites
Articles may include embedded content (videos, images, etc.). These websites may collect data, use cookies, and track your interaction as if you visited them directly.
Who We Share Your Data With
We share your data only when necessary:
- Payment Gateways: For secure transactions.
- Couriers: For delivery.
- IT Service Providers: For hosting and analytics.
If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
- Comments and metadata: Retained indefinitely for moderation.
- Registered users: Until account deletion. Users can view, edit, or delete their information anytime (except username).
- Orders: Retained as required by tax and legal obligations.
Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete data.
- Delete information where permitted by law.
- Object to certain processing (e.g., direct marketing).
- Withdraw consent at any time where processing relies on consent.
To exercise your rights, email us at Info@Decorra.co.za
Security
We use SSL encryption and reasonable safeguards to protect your data from unauthorized access or disclosure.
E-Commerce & Cooling-Off
Under the Electronic Communications and Transactions Act (ECTA), you may cancel certain electronic transactions within 7 days of delivery. See our Terms & Conditions for details.
Contact the Regulator
If you believe we have not complied with POPIA, you may contact the Information Regulator (South Africa).
Changes to This Policy
We may update this policy from time to time. Please check this page for the latest version.